How can we help you?

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General Questions

What do I get when I purchase a product?

You receive the complete source code, documentation, and all assets. Your license includes 12 months of free updates and 6 months of support.

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Are the products one-time purchases?

Yes! All purchases are one-time payments with no recurring fees. You own the product forever.

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Do you offer refunds?

We offer a 14-day money-back guarantee if the product doesn't work as described. See our refund policy for details.

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Can I use products for client projects?

Yes! Our Regular License allows use in a single end product. For multiple projects, you'll need additional licenses.

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How do I get support?

Log in to your account and visit the Support section. We typically respond within 24 hours on business days.

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Licensing

What's the difference between Regular and Extended licenses?

Regular License: Use in one project where end users don't pay to access. Extended License: Use in one project where end users pay for access (SaaS, paid apps, etc).

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Can I transfer my license to another domain?

Yes! You can deactivate and reactivate your license on a different domain through your dashboard.

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How many domains can I use per license?

Each license allows one production domain plus one staging/development domain.

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Do licenses expire?

Licenses are lifetime for usage. Support access expires after the included support period.

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Can I use the product on localhost?

Yes! Localhost development doesn't require activation. Activate when deploying to production.

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Technical Support

How do I install the product?

Each product includes step-by-step documentation. Generally: 1) Download files, 2) Upload to server, 3) Follow the installation guide.

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What are the server requirements?

Requirements vary by product and are listed on each product page. Most require PHP 8.1+, MySQL 5.7+, and standard hosting.

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Do you provide customization services?

We offer limited customization support. For major customizations, we can recommend freelancers or agencies.

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How often do you release updates?

We release updates as needed – typically monthly for active products. All updates include changelogs.

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Will updates break my customizations?

We recommend using child themes or separate customization files. Check the changelog before updating for breaking changes.

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Payment & Billing

What payment methods do you accept?

We accept PayPal and all major credit/debit cards through our secure payment system.

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Is my payment information secure?

Absolutely. All payments are processed through secure, PCI-compliant payment gateways. We never store your card details.

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Do you offer discounts for bulk purchases?

Yes! Contact us for custom quotes on 5+ licenses or agency packages.

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Can I get an invoice for my purchase?

Invoices are automatically emailed after purchase and available in your dashboard under Order History.

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What currency are prices in?

All prices are in USD. Your payment processor will handle currency conversion if needed.

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Downloads

How do I download my purchased products?

After purchase, go to Dashboard > Downloads. Click the download button for each product.

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How long do I have access to downloads?

Forever! Once purchased, you can download the product anytime from your account.

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Is there a download limit?

Yes, to prevent abuse. You have 10 downloads per product. Contact support if you need more.

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Can I download previous versions?

Yes! Previous versions are available in your Downloads section for compatibility needs.

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My download isn't working. What should I do?

Try a different browser, disable extensions, or check your internet connection. Contact support if it persists.

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Still need help?

Our support team is here to help. We typically respond within 24 hours.