Most teams are up and running in under an hour. Create a workspace, invite your team and pick a template for your first project; the guided checklist walks you through the rest. Larger organisations can book a free onboarding call with a specialist.

Yes. Upload a CSV or spreadsheet export and the import wizard maps your columns to Northwind fields, including assignees, due dates, labels and comments. A preview shows exactly what will be created before anything is saved, so you can adjust the mapping and try again.

Northwind has native apps for iOS and Android with full access to projects, tasks and comments. Notifications are instant, and you can capture tasks offline; they sync automatically as soon as you reconnect. The web app is also fully responsive.

Automations follow a simple trigger, condition and action pattern, such as assigning a reviewer when a task moves to Review. Starter includes 100 runs per month, Pro includes 5,000 and Business is unlimited. Failed runs are logged so you can see exactly what happened.

Yes. Invite them as guests and they can view, comment on and approve work in the projects you choose, without seeing the rest of your workspace. Guests are free on every plan, and you can remove their access with one click.

Every plan includes email support with replies in under one business day, plus the full help centre and community forum. Pro adds live chat during business hours, and Business and Enterprise add priority queues and a named customer success manager.

We commit to 99.9% monthly uptime on Pro and 99.95% on Business and Enterprise, backed by service credits if we fall short. Live status and past incidents are published on our status page, and you can subscribe to updates by email or webhook.